You must "inspect what you expect" if you want to effectively manage change. This is an important way to build trust. You have to show folks what you're measuring and why and most importantly, what decisions you will be making as a result of the data you are collecting and reporting on.
Measurement also helps you assess if you're on track or if some course corrections might be in order.
And lastly, measuring results, tracking status with visible reporting to management - helps communicate to the troops what measures are important to the leader. What's most effective is personal inspection by the leader - quarterly reviews with the executive, for example. This helps demonstrate the executive's commitment to the change.
Up next - Cheerlead success and navigate around turbulence.
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